Our aim
We want BLACQ.app to feel safe, respectful and useful for everyone in the community.
Emergency advice
If you are in immediate danger, please contact the emergency services first (999 in the UK).
Report the issue to us afterwards so we can take action on the platform.
What you can report
Report a user — for harassment, hate, threats, impersonation or unsafe behaviour
Report content — posts, comments, messages or Creative Passport content that breaks the rules
Report an event or Space — for safety concerns, misleading information or rule breaches
Report a business — for scams, misleading listings or abusive behaviour
Report a copyright issue — for content that infringes your copyright or trademark
Block and mute
Block user — stops the person from contacting you and hides most of your activity from them.
Mute user — hides their posts and messages from your view without letting them know.
How we handle reports
Reports are reviewed by the BLACQ team.
We may ask for more information. Serious issues are prioritised.
Possible actions
No action
Warning the user
Removing content
Restricting account features
Suspending the account
Banning the user
Reporting serious issues to the police or other authorities where required
Appeals
If you believe a moderation decision was wrong, you can appeal by emailing hello@blacq.app with your account details and what you'd like us to review.
A different member of the team will look at the appeal where possible.
Contact
hello@blacq.app